You buy from us, so the law makes us the seller - not the brand. Warranty claims, faults, repairs and refunds all come through this page rather than you chasing a manufacturer in another country. Start here and we will sort out what happens next, by phone, email and post.
Two sets of rights run at the same time: the ones you have from us as the seller, and the warranty the manufacturer gives on top. Neither cancels the other out.
Under the Consumer Rights Act a bike has to be of satisfactory quality, fit for its purpose and match its description. If it does not, the claim is ours to put right - repair, replacement or refund - not something you have to negotiate with the brand.
Because you cannot come and ride the bike first, every order carries the distance-selling right to cancel within 14 days of delivery. There is no showroom-visit exemption here, so there are no exceptions, and we refund the standard delivery you paid.
Each brand publishes its own cover for the frame, motor and battery. That cover is a bonus, not a replacement for your statutory rights - which is why we list the brand figures separately below, with the dates and conditions they are subject to.
Routine servicing is done by a local bike shop or a mobile mechanic, and we will help you pick the right job. Ring us first: we will tell you what the bike needs and whether it is a warranty matter, so you are not paying for something we should be covering.
A neglected battery is the most common reason for a rejected warranty claim. Charge it before storage, keep it between roughly 40% and 60% if the bike is idle, do not leave it flat for months, and keep it out of frost and out of the sun.
Lithium packs must never go in household waste. Take a dead battery to your local household waste recycling centre, or back to a shop that sells batteries of the same type - retailers have to take them back, so a nearby bike shop or DIY store can accept it.
These are the figures each brand publishes for its own bikes. They are the manufacturer's terms, reproduced as accurately as we can, and they run alongside your rights against us.
What the warranty does not do. None of the above extends or reduces your statutory rights against us, and none of it stops you claiming from us instead. In England and Wales you can bring a claim for faulty goods for up to six years from delivery; in Scotland, five. Wear-and-tear parts - brake pads, tyres, chains, cables and brake fluid - are not covered by any manufacturer warranty.
Send us the details and we will come back with what happens next: a repair, a replacement, a refund, or a conversation with the manufacturer on your behalf. You never need to contact the brand yourself.